Shipping policy

SHIPPING POLICY

Thank you for shopping with YUKI Pearl Co.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing time does not include weekends, holidays, or carrier transit time.

During holidays, product launches, promotions, or periods of unusually high order volume, processing may take slightly longer. If a significant delay affects your order, we will make reasonable efforts to notify you.

Shipping Destinations

Available shipping destinations and shipping options will be shown at checkout.

Shipping availability may vary depending on destination, carrier service, and applicable shipping restrictions.

Shipping Rates

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.

From time to time, YUKI Pearl Co. may offer free shipping or other shipping promotions. Any applicable terms will be displayed at the time of the promotion.

Estimated Delivery

Estimated delivery times are provided by the applicable shipping carrier and may vary depending on destination and shipping method.

Carrier transit times begin after your order has been processed and shipped.

Delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays, transportation disruptions, customs processing, or other circumstances outside our reasonable control.

Order Tracking

When tracking is available, you will receive a shipping confirmation email with tracking information after your order has been shipped.

Please allow some time for the carrier’s tracking system to update after shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, please contact us as soon as possible at support@yukipearlco.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

If your tracking information shows an unusual delay, stops updating for an extended period, shows delivery but you cannot locate the package, or your package arrives damaged, please contact us as soon as possible at support@yukipearlco.com.

Please include your order number and, when applicable, photos of the damaged package and item.

We will assist with the carrier investigation and determine the appropriate resolution based on the circumstances.

YUKI Pearl Co. is not responsible for delays caused by carriers, weather, customs, incorrect shipping information provided by the customer, or other circumstances outside our reasonable control. However, we will make reasonable efforts to assist you when a shipment problem occurs.

Returns

Please do not return merchandise to any address without first receiving return authorization and instructions from YUKI Pearl Co.

Returns are subject to our Return & Refund Policy.

Contact

For shipping questions or assistance with an order, please contact:

YUKI Pearl Co.
support@yukipearlco.com