Refund policy

RETURN & REFUND POLICY

Thank you for shopping with YUKI Pearl Co.

We hope you love your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.

Eligibility for Returns

To be eligible for a return:

• Items must be unworn, unused, unaltered, and in their original condition.
• Items must be returned with their original packaging.
• Proof of purchase or order information is required.
• The return request must be submitted within 30 days of delivery.

For hygiene reasons, pierced earrings that have been tried on or worn are not eligible for return, unless the item arrived damaged, defective, or incorrect.

How to Start a Return

To start a return, please contact us at support@yukipearlco.com before sending any item back.

Please include your order number and the reason for your return.

Once your return request is approved, we will provide return instructions and the appropriate return address.

Items returned without prior authorization may not be accepted.

Please do not send returns to any address without first receiving return instructions from us.

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products
• Gift cards
• Final sale or clearance items
• Pierced earrings that have been tried on or worn, except in cases of damage, defect, or incorrect fulfillment
• Items that have been worn, used, altered, damaged after delivery, or returned without their original packaging

If an item is marked Final Sale, this will be clearly stated on the product page at the time of purchase.

Natural Pearl Characteristics

Freshwater pearls are natural materials and may have subtle variations in shape, surface, color, and luster.

These natural characteristics are part of each pearl’s individuality and are not considered defects.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery, at support@yukipearlco.com.

Please include your order number and, when possible, photos of the item and packaging.

If the issue is confirmed, we will provide an appropriate replacement, refund, or other resolution at no additional cost to you.

Return Shipping

For approved returns that are not due to damage, defect, or an incorrect item:

• Customers are responsible for return shipping costs.
• Original shipping charges are non-refundable.
• We recommend using a trackable shipping method, as YUKI Pearl Co. is not responsible for return packages that are lost in transit.

If the return is due to a damaged, defective, or incorrect item, YUKI Pearl Co. will provide return instructions and cover the applicable return shipping costs.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.

If more than 10 business days have passed after your refund was approved and you have not received it, please contact us at support@yukipearlco.com.

For questions about returns or refunds, please contact:

YUKI Pearl Co.
support@yukipearlco.com